---
title: Support policy
url: "https://flatsome.com/support-policy"
lastUpdated: 2026-10-21
---

Support

# Support policy

Every license includes 12 months of updates with priority support, and each renewal adds another 12 months.

## Support includes

- Direct access to the Flatsome team by email.
- Answers to questions about Flatsome's features, blocks and settings.
- Help with bugs and issues you report.
- Help activating and managing your license.

## Support doesn't include

- Customization services: custom code, custom design or building your site for you.
- Help with third-party plugins.
- Sites where the license isn't active.
- Help with hosting, server setup or email delivery.

## Bugs and custom code

A bug is when Flatsome doesn't work as described in our documentation or on our product pages. Asking for it to work differently is a feature request.

We support Flatsome as we ship it. If you have changed its code or added custom code, we may ask you to reproduce the issue without those changes.

## How to get help

Email [support@uxthemes.com](mailto:support@uxthemes.com) or use the Help screen in the plugin. We reply as quickly as we can, Monday to Friday, Norwegian time. Before version 1.0, replies may take longer after big releases.

## Other places to get help

Read the [documentation](https://flatsome.com/docs), ask other Flatsome users in the [community](https://www.facebook.com/groups/flatsome), and send feature requests to [uxthemes.canny.io](https://uxthemes.canny.io).