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Support

Support policy

Every licence includes 12 months of updates with priority support, and each renewal adds another 12 months.

Support includes

  • Answers to questions about Flatsome’s features, blocks and settings.
  • Help with bugs and issues you report.

Support doesn’t include

  • Customization services: custom code, custom design or building your site for you.
  • Help with third-party plugins.
  • Sites where the licence isn’t active.
  • Installing Flatsome, or help with hosting, server setup or email delivery.

Bugs and custom code

A bug is when Flatsome doesn’t work as described in our documentation or on our product pages. Asking for it to work differently is a feature request.

We support Flatsome as we ship it. If you have changed its code or added custom code, we may ask you to reproduce the issue without those changes.

How to get help

Email [email protected] or use the Help screen in the plugin. We reply as quickly as we can, Monday to Friday, Norwegian time. Before version 1.0, replies may take longer after big releases.

Other places to get help

Read the documentation, ask other Flatsome users in the community, and send feature requests to uxthemes.canny.io.